Terms & Conditions
This section contains information on:
Delivery Times and Charges
FREE DELIVERY
We offer free delivery on all orders over £100. This delivery will be made by Initial City Link
within 5 working days (for items in stock). You can track your order online during this time to find
a scheduled delivery date.
Orders under £100 will be subject to a charge of £4.95 (for addresses in mainland UK) for our
standard carrier delivery service (up to 5 working days, if items in stock).
NEXT WORKING DAY DELIVERY
We offer an upgrade to next working day delivery* for just £5.95. This applies to items that are in stock,
on orders placed before 5pm Monday to Friday. These orders will be dispatched for delivery the following working day.
ROYAL MAIL 1ST CLASS POST
Selected items qualify for our £1.95 Royal Mail 1st Class Post delivery, which takes 2-3 working days. Please see product pages for details.
NEXT WORKING DAY DELIVERY CHART:
| Order placed before 5pm |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
Saturady |
Sunday |
| Delivery day |
Tuesday |
Wednesday |
Thursday |
Friday |
Monday |
Tuesday |
Tuesday |
| Order placed after 5pm |
Monday |
Tuesday |
Wednesday |
Thursday |
Friday |
Saturady |
Sunday |
| Delivery day |
Wednesday |
Thursday |
Friday |
Monday |
Tuesday |
Tuesday |
Tuesday |
Our carrier is Inital City Link. They deliver Monday to Saturday, 9am - 5pm only.
No deliveries will be made on Sunday or Bank Holidays.
SATURDAY DELIVERY
We also offer Saturday delivery* for 15.95. This applies to items that are in stock, on orders placed before 5pm on Friday. These orders will be despatched for delivery the following working day.
ROYAL MAIL 1ST CLASS POST
Selected items qualify for our £1.95 Royal Mail 1st Class Post delivery, which takes 2-3 working days. Please see product pages for details.
Important - Please note, any order where a delivery address other than the cardholder's address is requested, may be held for security reasons. If this is the case, we will contact you as soon as possible by telephone or email.
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Delivery Terms & Conditions
*Certain delivery areas may not qualify for next working day delivery, including:
- Northern Ireland
- Scottish Islands
- Scottish Highlands
- Channel Islands
- Isle of Man / Isle of Wight
No deliveries will be made on Bank Holidays. Any deliveries scheduled to arrive on a bank holiday will be delivered the following working day. In addition, our warehouse is closed on bank holidays so orders placed before 5pm on a bank holiday will not be dispatched until the following working day.
Please ensure you are available to sign for your parcel as this will not be left without a signature. If you are not there to receive your delivery, please follow the instructions on the card that will be left to rearrange your delivery. Any additional instructions to the carrier must be agreed by cameras2u.com.
Next working day delivery offer excludes out of stock products, TV's and computers.
Please note, we are unable to guarantee next working day delivery for any order. Our next working day delivery service is made by carrier and a signature is required for the parcel.
Please ensure you are available at the address between 9am and 5pm on the day of delivery to receive the goods. If the carrier cannot deliver the goods they will leave a card at the address and attempt once more the next working day. We cannot be held responsible for parcels delivered late due to circumstances beyond our, or our carrier's control (such as traffic conditions, adverse weather, acts of god etc.).
Orders to Northern Ireland, Isle of Man and Scottish Highlands & Islands will always incur a delivery surcharge of £9.
Any delivery costs include VAT at 17.5% and are per order, regardless of the number of boxes.
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Product Availability
Our next working day delivery service is only available on items which are in stock at our warehouse.
If an item is out of stock we will get hold of it as quickly as possible, and when it arrives will dispatch it to you.
Each product page displays an indication as to current availability.
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Payment
We accept all major credit and debit cards, including:
- Visa
- Mastercard
- Maestro
- American Express
Your card will not be debited until your order is ready for dispatch.
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Your Order
After submitting an order via our website we will send you an order acknowledgement by email confirming receipt of your order and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.
Any email or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.
Acceptance of your order and the formation of a contract between us will take place when the goods you have ordered have been dispatched to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation and returns policy.
We reserve the right to not to supply goods and to cancel your order in the event of a pricing error or omission.
We do not charge your credit or debit card until we dispatch your order, except for certain Special Order items. If this is the case it will be made clear to you at the time of placing the order.
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Cancelling your order
You have the right to cancel your order anytime prior to dispatch and up to 14 days after you receive the goods.
Please read the following sections in full to understand how to cancel your order otherwise your refund or product exchange may be delayed.
There are 3 ways to cancel your order:
-
By post to:
Customer Support Department
cameras2u.com
PO Box 8108
Leicester
LE3 4AJ
England
-
By email using our Contact Us section.
-
By contacting Customer Support by phone on 0845 330 2688.
If you exercise your right to cancel your order after the goods have been dispatched, you will be responsible for returning
the goods to cameras2u.com at your own risk and cost, therefore, we strongly recommend you use an insured delivery method such as Royal Mail Special Delivery.
All returns are subject to the following conditions, except where the goods are faulty or incorrectly described on the website.
- The goods must be returned with all accessories, packaging, instructions, etc and must be in unused condition.
- A proof of purchase must be supplied.
- You must return any free gifts which came with the product.
- We will not refund any items that have been specially made to your individual specification or personalised.
- Where we have made a charge for postage, this will be deducted from your refund if the goods have been dispatched to you
(except within the first 7 days of receiving the order).
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Faulty or incorrectly described goods
In the case of faulty or incorrectly described goods we shall, after you have notified us (as described above),
either collect the goods from you by courier collection at our cost, or you may return the goods yourself at your own cost and risk,
in this case, we strongly recommend you use secure packaging and an insured delivery method such as Royal Mail Special Delivery.
All goods returned as faulty will be checked and if found to have no fault will be returned to you. No refund will be processed
until the returned goods have been received back in to our warehouse.
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Obtaining a Returns Authorisation Number
You must prior to returning any goods received obtain a Returns Authorisation number (RMA) by calling Customer Support on 0845 330 2688.
Failure to do so will result in your refund taking up to 28 days to process or the product being returned to you.
Once you have your RMA number, you can return the item to us in one of the following ways:
- Return the goods, your proof of purchase with your RMA (please write this clearly on the outside of the packaging) number to
the following address. Please also include a copy of your invoice with your return and again, please write your RMA number on this
copy invoice to the following address:
cameras2u.com Returns
Unipart Technology Logistics
Cavalry Hill Park
Weedon
Northamptonshire
NN7 4PP
You must take full care to ensure the goods are not damaged in the meantime or in transit otherwise this may preclude you from obtaining a refund.
Once you have notified us that you are cancelling your order and we have received the goods back undamaged, you will be refunded or credited within a maximum of 28 days for any sum that has been paid by you or debited from your payment card for the goods.
You do not have the right to cancel your order if it contains computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
This does not affect your statutory rights.
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Complaints
We value your satisfaction very highly. If you have any complaints regarding your order please email us at c2usupport@cameras2u.com or call 0845 330 2688.
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Errors and Omissions
We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention. If you find an error please let us know via our Contact Us section
We can accept no responsibility for information or opinions from third-parties, contained within this site, or for the content of links from this site.
Product photographs are for illustration only, products may differ from those shown. If in doubt please telephone or email our Sales team, who will be pleased to advise.
Specifications and product descriptions are for guidance only, cannot be guaranteed accurate. Errors and Omissions excepted.
We reserve the right to withdraw any item from sale, at any point prior to dispatch, for whatever reason.
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Copyright
The design and text of this site is Copyright � cameras2u.com 2007. Some product images and product descriptions within this site are Copyright � their respective owners. All brand names, logos and trademarks are property of their respective owners.
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